We hope you are satisfied with the item purchased. In case you aren't, you can exercise your right of withdrawal within the time limit specified in our terms & conditions or in the instructions for withdrawal.
You can return one or more articles and get a refund or a change of size or color for the same item.
The articles returned mustn't have been worn and must have all the labels still attached.
Please use always a cardboard or a film to try the shoes. Do not glue the shoe box.
Please include a copy of the invoice in the return package.
Please do not send us any not franked package and respect the following shipping conditions.(For the acceptance of non franked refund packages the Deutsche Post charges us an amount of € 15.00 (the return package wasn't franked sufficiently) This amount will be charged to you and deducted from your refund amount.)
Please note that the return shipping costs are paid by the customer in accordance with our terms & conditions and our cancellation policy. If your return is due to a complaint or a wrong delivery, please contact us in advance by e-mail.
For further information please read our terms & conditions and our cancellation policy.
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